Shipping policy

At VOLTDRIP, every customer matters. Your satisfaction is our top priority. We are committed to expediting the processing of your orders and delivering them to you as quickly as possible. Thank you for your patience and understanding.
We ship via UPS, FedEx, or our local partner carriers. In addition, delivery is completely free: all taxes are already included in the prices displayed on our official website. Therefore, you will not incur any additional fees or VAT upon receipt.
Delivery Times
Products are shipped from our local European warehouse located in Poland.
For items currently out of stock, the estimated restocking date is indicated directly on the product page. Please feel free to contact us if you have any questions.
In-stock orders are generally shipped within 3 to 5 business days, with an estimated delivery time of 5 to 10 business days. For pre-order items, please refer to the shipping date indicated on the product page. If the product is not available at our warehouse in Poland, it will be shipped from our motorcycle factory warehouse in Chongqing, China. The estimated delivery time is 20 to 30 business days.
Once your payment is validated, you will receive a payment confirmation email.
Due to network interruption issues and local transportation policies, we are unable to guarantee delivery to certain areas. Please refer to the list of affected zones below:
Region Shipping costs  Delivery time
Metropolitan France, European Union, United Kingdom, and United States Free delivery 5 to 10 business days
Türkiye, Brazil, regions heavily impacted by tariffs, and other islands /

Undeliverable

 

We sincerely apologize, but due to transportation policy restrictions, we are unfortunately unable to ship our e-bikes to Hawaii, Puerto Rico, Turkey, Brazil, regions heavily affected by customs duties, and other island territories.
If you are interested in our e-bikes, please feel free to contact us by leaving your email address or WhatsApp number. We would be more than happy to assist you and find a suitable solution.

Order Tracking

Once your order is confirmed, the Voltdrip team will send the delivery information (order number and carrier name) directly to your email. For any further inquiries regarding logistics tracking, please email us at admin@voltdrip-eu.com; we will get back to you within 24 hours.

If you have not yet received your motorcycle but the tracking status shows as delivered, it is imperative that you contact us within 3 business days. Unfortunately, we will no longer be able to process this type of claim after this period. You will then need to contact the carrier directly for assistance.

 

 

Please note the following:
  1. Delivery times may be affected by customs clearance procedures or public holidays. If you do not receive your package within the estimated timeframes mentioned above, please feel free to contact us for assistance.
  2. Delivery times may be extended during public holidays, as the operational capacity of manufacturers and carriers is limited during these periods. As these circumstances are beyond our control, we kindly ask for your understanding. Normal service will resume once the holidays are over.
  3. After your order is shipped, the carrier's system may take a few days to update the tracking information. If your tracking number does not yet appear on the carrier's official website, we kindly ask you to wait and try again later.
  4. All estimated or standard delivery times are calculated based on our historical data. The timeframes provided below are for informational purposes only.
  5. Please be advised that VOLTDRIP shall not be held liable for any loss, theft, or damage caused by the negligence or actions of FedEx, UPS, or any other delivery service provider.
Thank you very much for your cooperation and for your purchase.